Technical Support Specialist

ICT Technical Support Specialist | CBD Location | Immediate Start | Contract Opportunity

💥 Available now or wrapping up a contract soon? This could be for you.

📍 Sydney CBD Office (5 days onsite) 📅 6-week initial contract 🔄 Strong likelihood of extension 🔄 Must be available to start within 1 week

We're looking for an ICT Technical Support Specialist to join a high-performing IT support team supporting a large, well-known organisation.

This is a busy support environment with a constant flow of calls, tickets and escalations. You'll need strong troubleshooting skills, a customer-first mindset and the ability to stay calm under pressure.

What you'll be doing

• Providing a mic of L1 and L2 technical support across hardware, software and networking issues
• Managing and resolving incidents through phone, email, messaging and face-to-face support
• Supporting a busy Service Desk environment with a strong customer service focus
• Assisting and mentoring Level 1 Support team members with escalations
• Working within ITSM processes including incidents, problems and change management
• Contributing to continuous improvement initiatives and service delivery enhancements

What we're looking for

✅ Previous Service Desk, Desktop Support or Technical Support experience

✅ Strong troubleshooting and problem-solving skills

✅ Excellent communication and customer service skills

✅ Experience with ticketing/ITSM platforms

✅ Ability to prioritise effectively in a high-volume environment

What makes it worthwhile?

✅ Supportive and collaborative team culture

✅ Opportunity to make an immediate impact

✅ Exposure to a broad range of technologies and escalated technical issues

✅ Potential for longer-term contract extensions

Ideal for someone who:

• Is immediately available or finishing up another contract in the coming days
• Enjoys working in a busy, fast-moving support environment
• Has experience in Service Desk, Desktop Support or Technical Support roles
• Is comfortable handling a high volume of calls and incidents

If you're looking for your next contract and can hit the ground running, we'd love to hear from you.