Technical Support Specialist

COMPANY DESCRIPTION

CRIF is a global leader in credit bureau, business information, and credit risk management solutions. We elevate businesses to the next level with an expert blend of data and analytics. Through data-driven insights, we empower businesses to make confident, sustainable decisions across the credit lifecycle, while mitigating risk and fueling growth.

Headquartered in Italy with more than 6,000 professionals worldwide, we operate in 37 countries across four continents. We have a strong presence in Asia with regional headquarters in Singapore, as well as offices in key cities including, Dushanbe, Hanoi, Ho Chi Minh City, Jakarta, Kaohsiung, Kuala Lumpur, Manila, Mumbai, Pune, Taipei, Taichung, Tashkent, Tokyo and Zhongli.

Job Summary

We are seeking a Technical Support Engineer to provide application and technical support for CRIF services and applications. The successful candidate will be responsible for monitoring, troubleshooting, deploying, and supporting business-critical applications while ensuring high service availability and customer satisfaction.

This role requires close collaboration with internal teams, external vendors, and clients to resolve incidents, manage escalations, support deployments, and contribute to continuous service improvements.

Key Responsibilities

• Provide Level 1 and Level 2 application support for CRIF services and business applications.
• Monitor application health and proactively identify and resolve issues.
• Perform troubleshooting and root cause analysis of application incidents.
• Support application deployments, releases, upgrades, and configuration changes.
• Investigate and resolve issues related to Linux and Windows environments.
• Analyze logs, system alerts, and performance metrics to diagnose technical issues.
• Support database-related troubleshooting, including Oracle and SQL databases.
• Manage incidents, requests, and problem records through ticketing systems.
• Coordinate with development, infrastructure, cloud, and third-party teams to resolve issues.
• Provide timely updates to stakeholders regarding incidents and service requests.
• Manage client communications and high-priority escalations professionally.
• Participate in production support activities and assist during critical incidents.
• Maintain support documentation, knowledge articles, and operational procedures.
• Contribute to continuous improvement initiatives to enhance service reliability and efficiency.

Requirements

• 2–3 years of experience in an Application Support role.
• Hands-on experience in application deployment, troubleshooting, and production support.
• Working knowledge of Linux and Windows environments.
• Experience using ticketing tools such as ServiceNow, Jira, or similar platforms.
• Basic knowledge of Oracle and SQL databases.
• Knowledge of cloud services is an advantage.
• Strong communication skills with the ability to work effectively with internal and external stakeholders.
• Strong client-facing, collaboration, and stakeholder management skills.
• Experience coordinating with cross-functional teams to resolve issues and deliver support.
• Experience in client management and incident/escalation handling.
• Self-motivated, proactive, and a strong team player.