Technical Support Specialist

Philippine Business for Social Progress (PBSP) is the largest business-led non-governmental organization (NGO) in the Philippines, established in 1970 to lead the private sector’s efforts in poverty reduction. Founded by 50 business leaders, it encourages companies to fulfill their corporate social responsibility (CSR) by pooling resources and expertise to support sustainable development.

Duration: Contractual, until December 31, 2026

JOB SUMMARY:

Provides technical support to all ACCESS-TB employees

DUTIES AND RESPONSIBILITIES:

1. Sets up and configures desktops, laptops, and printers
2. Installs and configures computer software
3. In charge of the installation, configuration, monitoring, and maintenance of firewall and antivirus software
4. In charge of the installation, configuration, monitoring, and maintenance of Internet, LAN/WLAN, and servers
5. Provides office application support
6. Troubleshoots and resolves issues with hardware, software, and network 7. Performs other tasks that may be assigned from time to time by the immediate supervisor and/or management.
7. Identifying hardware and software solutions.
8. Troubleshooting technical issues.
9. Diagnosing and repairing faults.
10. Resolving network issues.
11. Installing and configuring hardware and software.
12. Speaking to customers to quickly get to the root of their problem.
13. Providing timely and accurate customer feedback.
14. Talking customers through a series of actions to resolve a problem.
15. Following up with clients to ensure the problem is resolved.
16. Replacing or repairing the necessary parts.
17. Supporting the roll-out of new applications.
18. Providing support in the form of procedural documentation
19. Managing multiple cases at one time.
20. Testing and evaluating new technologies.
21. Conducting electrical safety checks on equipment.

MINIMUM QUALIFICATION GUIDELINES:

Education: Bachelor’s degree in Computer Science, Information Technology, or related programs/courses

Experience: At least 1-2 years’ experience as technical support

Other / Special Skills: Knowledge on Fortinet Management, Cisco Networking Devices, G-Suites, Windows Servers, Active Directory.