Technical Support Specialist

Job Title

Technical Support Specialist

Working Title

Technical Support Specialist

Position Type

Staff

Department

Office of Information Technology

Posting Number

201201749

Full or Part Time

Full Time

Benefit Eligible

Yes

If Other, Please Explain:

Tenure/Non-Tenure Track

Non-Tenure Track

Salary Basis

Hourly

If Other, Please Explain:

Position Summary Information

Responsibilities

The Technical Support Assistant will work closely with the User Service Manager. Success in this role requires understanding of computers, computer related software, computer peripherals, and attention to detail. The successful candidate will work with students, faculty and staff as required as required to resolve issues with computers.

KEY****RESPONSIBILITIES

• Install, maintain and configure computers, printers, and supporting technology.
• Deploy, install, configure, upgrade, test and support software and software images.
• Obtain and maintain certification and training as required by management, and if necessary by manufacturers to maintain hardware warranty.
• Constantly learn new technologies to enhance campus computing environment.
• Maintain campus computer labs.
• Respond to computer related issues in a timely and courteous manner.
• Other projects and duties as assigned.

Qualifications

• Associates degree in electronic engineering technology, IT, MIS or Computer Engineering or equivalent.
• 1-4 years of experience working on computers.
• Ability to assess causes of technical problems and find solutions in computers and peripheral hardware using logical troubleshooting methods.
• Ability to analyze complex problems to determine a solution.
• Ability to multitask.
• Excellent interpersonal, verbal and written communication skills.

Salary

Commensurate with experience, qualifications, and university’s resources.

Minimum Qualifications

Preferred Qualifications

Special Instructions to Applicants

Additional Information

Posting Detail Information

Open Date

09/16/2026

Close Date

Open Until Filled

Yes

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application

• Unofficial Transcripts