Technical Support Specialist

Technical Support Specialist, Beijing

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Technical Support Specialist at ICON, you will be essential in providing technical assistance and support to ensure the smooth operation of our clinical systems and technologies.

What You Will Do Your role will involve delivering scientific operations work to a high standard, working closely with your team and stakeholders.

Key Responsibilities Include

• Manage CAP, NGSP, and local PT/EQA programs, including sample ordering, distribution, result evaluation, investigation of unsatisfactory performance, and maintenance of compliance records.
• Coordinate and maintain Alternative Assessment (AA) and correlation studies to ensure ongoing compliance with CAP/CLIA and laboratory quality requirements.
• Act as the laboratory lead for Environment, Safety & Health (ESH) programs, ensuring compliance with applicable regulatory requirements, company policies, and industry standards.
• Serve as the laboratory focal point for radiation safety, chemical safety, biosafety, and occupational health programs, including risk assessments, incident investigations, safety inspections, and corrective action follow-up.
• Maintain laboratory ESH documentation, safety permits, chemical inventories, SDS management, waste management records, and employee safety training records.
• Partner closely with the Facilities team to maintain a safe, compliant, and audit-ready laboratory environment, including support for internal audits, sponsor audits, CAP inspections, and regulatory inspections.
• Coordinate laboratory safety committees, emergency response preparedness, workplace inspections, and ESH improvement initiatives.
• Oversee REES temperature monitoring system management, including user administration, alarm management, investigation follow-up, change control, and system compliance.
• Manage laboratory environmental monitoring activities and support qualification, maintenance, and compliance activities for laboratory infrastructure and critical systems.
• Coordinate temperature mapping, qualification, monitoring, calibration, and compliance activities for laboratory refrigerators, freezers, incubators, environmental chambers, and other temperature-controlled equipment.
• Maintain laboratory equipment inventories, calibration schedules, preventive maintenance records, and qualification documentation to ensure continuous compliance.
• Support document control, archive management, new test implementation activities, regulatory inspections, and continuous quality improvement initiatives.

Your Profile You will bring relevant scientific operations experience, along with the following qualifications and skills.

Required Qualifications And Experience

• Degree in Medical Laboratory Science, Biology, Biotechnology, Pharmacy, Life Sciences, Environmental Health & Safety, or a related discipline.
• Experience in a Clinical Laboratory, Central Laboratory, Bioanalytical Laboratory, QA, Laboratory Compliance, or ESH environment.
• Familiarity with CAP, CLIA, GCP, GLP, ISO 15189, PT/EQA, REES, laboratory equipment management, biosafety, chemical safety, occupational health, and environmental compliance programs.
• Experience managing laboratory temperature monitoring systems, equipment qualification, calibration programs, and audit/inspection readiness is highly preferred.
• Strong organizational skills with the ability to manage multiple compliance, quality, and ESH-related activities simultaneously.
• Effective written and verbal communication skills in English and Chinese.

What ICON Can Offer You Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our Benefits Examples Include

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply