Technical Support Specialist

What is this role about?

• As a Technical Support Specialist, you'll apply critical thinking and problem-solving skills to manage complex end-user support cases. With an expert-level understanding of the client's platform, you'll navigate intricate workflows, integrations, automations, APIs, and more. Collaborating with internal teams ensures seamless communication and high-quality resolutions.

Main Responsibilities

• Conduct in-depth troubleshooting and resolve complex client inquiries through our main support channels
• Investigate root causes of issues, isolating problems and referencing technical documentation
• Collaborate with business and engineering teams for transparent communication and efficient issue resolution
• Develop regular reports to gauge platform health and quality
• Work closely with higher support tiers to enhance Monday.com products
• Other related tasks as assigned, with schedule flexibility being mandatory

Mandatory Requirements

• Availability for on-site training - Required
• Ability to work on a hybrid modality (3 days on site / 2 days from home ) Required.

Qualifications:

• Leadership qualities with a positive attitude, empathy, and high energy.
• Ability to take initiative, adapt, and multitask effectively.
• Excellent interpersonal skills, commitment to customer experiences, and the drive to resolve issues.
• Creativity, innovation, proactive ownership, and accountability.
• Efficient decision-making, problem-solving skills, and management abilities.
• Technical experience with CSS, JavaScript, HTML, API -REST, JSON, SQL, and SaaS.
• Experience with inspecting and diagnosing web and mobile applications (iOS & Android).
• Proficiency in English (B2 level), G-suite, and experience with quality processes.
• Preferred qualifications include a Bachelor’s degree in Systems Engineering, or equivalent, graduation from Basecamp, and 2+ years of technical support experience, preferably in B2B and SaaS products.

Ready to Join Us?

If you're enthusiastic about providing exceptional technical support in a dynamic remote environment, we'd love to hear from you!

Apply now and become part of our team dedicated to delivering outstanding customer experien ces.

Equal Opportunity Employer.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including decisions to hire and promote, are based on applicants’ qualifications, merits, competence, and performance, without regard to any characteristic related to diversity.