Technical Support Specialist

Overview
We are seeking a dynamic and proactive Technical Support Specialist to join our innovative IT team. In this role, you will be the frontline problem solver, providing expert assistance to users experiencing technical issues across a wide range of hardware and software platforms. Your enthusiasm for technology, combined with your exceptional communication skills, will ensure our users receive prompt, effective support that keeps their systems running smoothly. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily operations.

Responsibilities

• Deliver comprehensive technical support to end-users via help desk tickets, phone calls, and remote sessions, ensuring swift resolution of hardware and software issues.
• Troubleshoot and resolve software problems related to operating systems (Windows, macOS, Linux), including application errors and system crashes.
• Manage computer hardware components such as desktops, laptops, mobile devices, printers, and peripherals to optimize performance and reliability.
• Assist with network administration tasks including configuring and maintaining LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security measures like Meraki devices.
• Support IT infrastructure management by utilizing tools such as SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, and Windows Server environments.
• Handle incident tracking and resolution using BMC Remedy or ServiceNow platforms; document solutions clearly for future reference.
• Collaborate with team members on projects involving network upgrades, system deployments, or security enhancements to improve overall IT support services.

Requirements

• Proven experience in technical support roles with strong knowledge of computer management, operating systems (Windows, macOS, Linux), and help desk procedures.
• Familiarity with software troubleshooting techniques across various platforms and applications including Microsoft Office suite.
• Solid understanding of computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS, DHCP, VPNs, firewalls (including Meraki), and network administration tools.
• Hands-on experience managing computer hardware components and supporting mobile devices in a corporate environment.
• Proficiency with IT support tools like SCCM, GPOs, Active Directory, Windows Server environments, BMC Remedy or ServiceNow ticketing systems.
• Strong analysis skills with the ability to diagnose complex issues quickly and efficiently while maintaining excellent customer service standards.
• Effective communication skills to clearly explain technical solutions to non-technical users in a professional manner.
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are preferred but not mandatory. Join us as a Technical Support Specialist and become an essential part of our mission to empower users through reliable technology solutions!

Pay: $18.00 - $28.00 per hour

Work Location: In person