Technical Support Specialist

Bargaining Unit: EA

Rate of Pay: $36.43/hour + DOE

Summary
The Tahoe Forest Hospital District Level 1 Technical Support Specialist is a customer-focused professional who provides essential technical assistance to end-users within our organization. In addition to the baseline responsibilities, this role collaborates closely with the Extended IT Team and actively contributes to the development and optimization of the technical ecosystem. Below is an outline of potential expanded duties:

This role bridges the gap between technology and end-users, ensuring a smooth and efficient digital experience for everyone. Candidate will be located in Truckee California and travelling to peripheral facilities as needed (Truckee, Tahoe City, Incline Village...etc.)

Essential Duties and Responsibilities
User Hardware Support:

• Ensuring seamless functionality of user hardware, including desktops, laptops, printers, and peripherals.
• Troubleshooting hardware issues, diagnosing faults, and coordinating repairs or replacements.

Workflow Optimization with Clinical and Operational Teams:

• Engaging with clinical and operational stakeholders to understand their workflow requirements.
• Proposing technology solutions that enhance workplace efficiency and productivity.
• Participating in the implementation of tools and systems that streamline processes.

End-User Training and Documentation:

• Conducting high-level training for end-users on new hardware and software.
• Creating user-friendly documentation to guide employees through common technical tasks.

Customer-Centric Approach:

• Maintaining a patient and empathetic demeanor while assisting users.
• Prioritizing customer satisfaction and timely issue resolution.

Technical Infrastructure Development:

• Collaborating with the Architecture Team to design, implement, and maintain technical infrastructure components.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities
No supervisory responsibilities.

Minimum Education/Experience
Certificate of completion from college or vocational school Information Technology or 1-2 years relevant experience

Required Licenses/Certifications
Valid Driver's License in good standing

Other Experience/Qualifications

• Comp TIA A+
• ITIL Foundation: Provides knowledge of IT service management best practices.
• Proficiency in operating systems (Windows, macOS).
• Familiarity with hardware components (CPU, RAM, storage devices).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Customer Service: Excellent communication, patience, and empathy.
• Problem-Solving: Ability to diagnose and resolve technical issues.
• Documentation: Keeping accurate records of support cases.
• Adaptability: Technology evolves rapidly, so staying up-to-date is crucial.