Technical Support Specialist

Technical Support Specialist

Wastewater Solutions | Job Description

Position Summary

Wastewater Solutions is hiring a Technical Support Specialist to be the company's go-to technical resource for installers, homeowners, regulators, and the internal team.

The right person understands how onsite and decentralized wastewater systems are designed, permitted, installed, and maintained, and can explain that clearly to a homeowner, an installer in the field, or a county sanitarian.

Key Responsibilities

Customer technical support

• Serve as the first point of contact for technical questions from installers and homeowners by phone, email, and on site.
• Investigate and resolve customer complaints, documenting the issue, root cause, and resolution.
• Coach installers on correct installation, start-up, and maintenance practices for our systems.

State approvals and permitting

• Prepare and submit system and product approval applications to state agencies (e.g., Ohio Department of Health and Ohio EPA).
• Track applications through review, respond to agency comments, and keep approvals and documentation current.
• Stay current on state rule changes that affect our systems, and brief the team on what changes.

County and local health district liaison

• Answer questions and resolve concerns from county health departments and sanitarians.
• Support installers with permit reviews, inspections, and any corrective actions a county requires.
• Build working relationships with local regulators across our service area.

Quality and field troubleshooting

• Diagnose system performance problems in the field, such as alarms, effluent quality, hydraulic issues, and component failures.
• Identify recurring quality issues, determine whether they stem from product, design, installation, or maintenance, and recommend fixes.
• Maintain a log of field issues and resolutions to spot trends and inform training.

System design support

• Assist with sizing and designing systems based on site evaluations, soil conditions, and flow requirements.
• Review designs from installers and designers for compliance with state and local rules and with our product specifications.
• Support design work on larger residential and commercial projects alongside engineers.

Required Qualifications

• 5+ years of experience in onsite or decentralized wastewater, as an installer, designer, service provider, sanitarian, or manufacturer's technical rep.
• Working knowledge of septic and advanced treatment system design, including soils, loading rates, and dispersal.
• Familiarity with Ohio sewage treatment system rules and the state and county approval process.
• Proven ability to diagnose field problems and explain the fix clearly to non-technical customers.
• Strong written communication for applications, reports, and customer follow-up.
• Valid driver's license and willingness to travel to job sites across the service area.

Preferred Qualifications

• Degree in civil or environmental engineering, soil science, environmental health, or a related field.
• Experience with commercial or large-flow systems and the Ohio EPA Permit-to-Install process.
• Ability to read and produce site plans and design drawings (CAD a plus).

Position Details

• Reports to: General Manager
• Employment type: Full-time
• Location: Alliance, OH
• Compensation: $65,000 - $75,000

What We Offer

• Accrual PTO
• Vacation
• 401(K) – with 4% company match
• Attendance bonus
• Quarterly bonuses
• Health, Dental, Vision, and Basic Life Insurance

Pay: $65,000.00 - $75,000.00 per year

Work Location: In person