Technical Support Specialist

*Local candidates to Massachusetts only*

**Not open to third party candidates**

Title: Level 2 Technical Support

Employment Type: Permanent (W2 with Full-Time Benefits)

Schedule: Mon - Fri, core business hrs. No on-call rotation or off hours work

Skill Level: Entry to Mid-Level (1-4+ yrs)

Location : First 2 weeks onboarding training in Marlborough, MA. Then transition hybrid up to 5 days a week onsite in Boston (more likely 2-3 days onsite/remote)

Description: This is an excellent opportunity for a hands-on Level 2 Technical Support professional who enjoys solving complex technical issues, taking ownership of escalations, and working with modern enterprise technologies.

You’ll join a collaborative, growing IT support team, troubleshooting Windows environments, hardware, software, and network connectivity issues while supporting technologies including Active Directory, Microsoft Intune, SSO, and PowerShell .

Required Skills:

• Previous experience independently resolving Level 2 escalated issues Active Directory and Windows environment support
• Hands-on Microsoft Intune experience
• Experience supporting Single Sign-On and Authentication issues
• PowerShell or Scripting knowledge
• Basic Networking knowledge (DNS, DHCP, VPN, IP, and Wi-Fi)
• Bachelor’s Degree and/or Certification (CompTIA A+, Network+, etc)