Technical Support Specialist

Stellar IT Solutions is listed as the employer for this Technical Support Specialist position. This suggested job description is designed for a technical support professional who can troubleshoot IT problems, assist users with hardware and software issues, and help maintain reliable technology systems.

The Technical Support Specialist will serve as a point of contact for technical questions, diagnose system and connectivity problems, document support requests, and guide users through practical solutions. The ideal candidate is customer-focused, technically curious, and capable of explaining technical information clearly to both technical and nontechnical users.

Responsibilities

• Provide technical assistance for desktop computers, laptops, printers, mobile devices, and business applications.
• Diagnose and resolve common hardware, software, operating system, and connectivity issues.
• Respond to support requests by phone, email, remote-support tools, or a ticketing system.
• Install, configure, and update operating systems, applications, and approved IT tools.
• Assist users with account access, password resets, permissions, and basic configuration issues.
• Troubleshoot network connectivity, Wi-Fi, VPN, and peripheral-device problems.
• Record troubleshooting steps, resolutions, and follow-up actions in the support system.
• Escalate complex or recurring technical issues to the appropriate IT team.
• Help maintain IT equipment inventories and technical support documentation.
• Follow established cybersecurity procedures and protect confidential business information.
• Provide clear instructions to help users resolve common technology problems.
• Identify recurring issues and recommend improvements to support processes.

Requirements

• Experience in technical support, help desk services, desktop support, or a related IT role.
• Working knowledge of Windows operating systems and common productivity applications.
• Basic understanding of computer hardware, software installation, and network connectivity.
• Strong troubleshooting and problem-solving skills.
• Clear verbal and written communication skills.
• Ability to manage multiple support requests and prioritize urgent issues.
• Customer-service mindset and a professional approach to user assistance.
• Attention to detail and willingness to learn new technologies.

Preferred Skills

• Familiarity with Microsoft 365 and common business applications.
• Experience with help desk ticketing systems and remote-support software.
• Basic knowledge of Active Directory or Microsoft Entra ID.
• Understanding of endpoint security, antivirus tools, and software updates.
• Familiarity with TCP/IP, DNS, DHCP, and VPN troubleshooting.
• CompTIA A+ or another relevant IT certification is a plus.

About the Company

Stellar IT Solutions is the company name provided for this draft. Its current business operations, service offerings, and presence in Miami, Florida, have not been independently verified. The employer description should be updated with accurate company information before the position is published.

Benefits

Potential benefits may include health insurance, paid time off, retirement savings options, professional training, and opportunities for career development. Actual benefits must be confirmed by the employer.

Pay: $50,000.00 - $72,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person