Technical Support Specialist

Technical Analyst / Level 2

Full Time / CDW W2 Employee

CDW has an excellent opportunity for a Technical Support Analyst in Chicago, IL! In this role, you will support a multi-location organization with high-level end user support challenges. Serving as a Level 2 Support Analyst, you will be responsible for solving user challenges that are escalated from the Help Desk team.

Required expertise includes:

• 3 years of Technical Support / Help Desk / Desktop Support
• 2+ years of O365 Support – advanced knowledge, including basic administration experience
• Active Directory – including complex user set-up experience
• Experience supporting mobile devices

Desired experience:

• VPN experience, ideally Palo Alto Global Protect
• ServiceNow experience for both incidents and requests
• Intune for EndPoint Management
• Teams / Zoom collaboration audio / video conferencing support

About the role:

Location: Chicago, IL (Northern Suburb)

Type of opportunity: W2 employment with CDW

Benefits: Complete suite of CDW benefits

Compensation: Flexible based on experience, plus excellent benefits

Send your resume to [email protected] for a conversation and more information about this engagement.