Technical Support Specialist

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

• Location

  Hicksville

• Employment type

  Full Time Permanent

• Department

  IT & Digital Solutions

• Anticipated Closure Date

  2026-10-26

Why we will love you

You’re inspired to create magical, digital experiences. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

The scale of IKEA’s digital transformation will be one of your biggest challenges. Inspired to be a part of this journey? Join our team of innovators and explorers who don’t know the word ‘impossible'.

What you'll be doing day to day

Manage the lifecycle of all digital foundation assets in the country within a defined region, aligned with the Ingka standard operating procedures to secure standard solutions across countries.

• Provide technical support, troubleshooting and diagnostics of the digital foundation products for the many co-workers in our physical location in a customer experience led way while prioritizing those to business needs.
• Proactively support efficient on-site project implementation efforts in the markets for new digital products by active takeholder management, procurement and standardized technical implementations.
• Perform preventive maintenance and routine activities, provide input on digital product at risk of downtime and contribute to the creation of financial and technical measures to identify and avoid potential business interruptions.

Together as a team

We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.

Let´s connect JOB TYPE – Regular; Full time

BENEFITS ELIGIBLE - Yes

HOURS – 38-40 hours/week; Retail environment. Must have open availability Monday through Sunday.

The full hourly range for this role is $27.51 - $38.00

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Qualifications

University degree and 1 year of related experience, or minimum 3 years of related

The starting rate/ salary for this position ranges from 27.51 USD to 38 USD and will be based on relevant work experience.