Technical Support Specialist- Construction Software

InSite Software is the leading provider of earthwork and trench takeoff solutions in the construction industry. Our customers are contractors and estimators who rely on us to win bids and create GPS machine control models. For over 35 years, the company has helped teams around the world to save time, improve accuracy, and prove their numbers.

At InSite, you will join a learning environment where you'll master new technologies, deepen your knowledge of the construction industry, and grow alongside our evolving software platform, right here in Rochester, NY!

We offer medical, dental, and vision insurance, PTO, and the best 401K in Rochester.

We are unable to sponsor work visas.

What You Will Be Doing

• Use phone, email, and remote access to build relationships and be the problem-solving expert of our CAD and PDF-based software
• Train new and existing users how to master the application using MS Teams
• Support the roll-out of new application features as they are released to our growing subscriber base
• Partner with colleagues across departments to ensure every customer interaction is a success
• Assist in the creation of new training content

What We Are Looking For In You

• Enjoys helping people and sees every customer interaction as an opportunity to make someone's day better
• Approaches challenges with curiosity
• Passionate about continuous learning and problem-solving.
• Thrives in collaborative environments

Must Haves

• CAD/blueprint reading
• Bachelor's degree in mechanical or civil engineering or related STEM field
• Excellent customer service, interpersonal, and communication skills, including written communication – no fear of the phone or video conferencing
• Strong organizational skills
• Must be a strong team player
• Demonstrate willingness to learn new software/skills

Even Better If You Have Experience In:

• GPS Machine Control
• Construction
• Salesforce CRM

Salary

The position offers a competitive starting salary of $65,000, with additional compensation consideration given for applicable experience and qualifications.

Job Type: Full-time

Pay: $65,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person