Technical Support Specialist — Crypto Software

Job Overview

We are looking for a motivated and detail-oriented technical support specialist with hands-on experience using cryptocurrency applications, digital wallets, and cryptocurrency platforms on both computers and mobile devices.

You don’t need to be a blockchain expert, a software developer, or an experienced IT administrator. What matters to us is hands-on experience with cryptocurrency tools, a basic understanding of how crypto apps and wallets work, and a willingness to learn.

We provide training and mentoring. An experienced colleague will guide you, introduce you to our software, explain workflows, demonstrate the necessary tasks, and help you acquire the additional technical knowledge required for this position.

We are looking for someone who is familiar with cryptocurrency platforms, able to identify common technical issues, follows instructions carefully, and is committed to developing their skills.

Responsibilities

Work with cryptocurrency applications, digital wallets, and related platforms on computers and mobile devices.

Help users resolve basic technical questions and issues related to cryptocurrency software.

Identify issues with app performance, device compatibility, account settings, and connectivity.

Follow step-by-step procedures and recommendations from the team.

Document technical issues and report unexpected app behavior to the development team.

Test application features and ensure they function correctly on computers and mobile phones.

Collaborate with the team and adhere to established security policies.

Participate in training and gradually take on additional responsibilities as your skills develop.

Requirements

Practical experience using cryptocurrency applications, digital wallets, or cryptocurrency platforms is required.

A basic understanding of how crypto wallets and applications work.

Experience using crypto applications on both desktop computers or laptops and mobile phones.

The ability to navigate application interfaces, follow instructions, and learn new tools.

Basic skills in troubleshooting and resolving technical issues.

Attention to detail, a sense of responsibility, and a willingness to ask questions when something is unclear.

Ability to clearly convey information in writing.

Previous experience in professional technical support is a plus but not required. In-depth knowledge of blockchain, programming skills, and professional IT certifications are not required.

Training and Support

You’ll receive assistance from an experienced mentor who will explain how the software works, demonstrate the necessary processes, and help you develop any skills you may be lacking.

You are not expected to know all the tools and procedures on your first day on the job. We are ready to train someone who already has the necessary foundational knowledge and practical experience working with cryptocurrencies.

We value candidates who are willing to learn, ask questions, carry out tasks carefully, and improve their skills.

How to Apply

Please tell us about your experience with cryptocurrency, digital wallets, crypto platforms, or related projects.

We are interested in how you gained your experience, whether through previous employment, personal use, independent learning, or your own projects. Feel free to share any relevant examples of applications or platforms you have used, projects you have worked on, or technical challenges you have explored.

There is no need to have formal professional experience in technical support. We value practical knowledge, curiosity, and a willingness to learn.

Pay: $40.00 - $50.00 per hour

Expected hours: 20.0 per week

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Work Location: Remote