Technical Support Specialist – Customer Experience (Italian Speaker)

Workster is partnering with a global technology company to recruit Italian-speaking Technical Support Specialists for a new project based in Italy.

In this role, you will provide professional technical assistance and customer support to users of cutting-edge camera drones. You will guide customers through troubleshooting, product usage, and problem resolution while ensuring an excellent overall experience. This is a great opportunity to work in a fast-paced, international environment with the latest technology.

Your Role:

• Respond to customer inquiries via phone, email, and chat in Italian.
• Troubleshoot and resolve product-related issues with camera drones.
• Assist customers with setup, functionality, and maintenance guidance.
• Educate users on features, firmware updates, and common usage issues.
• Log and manage cases accurately in internal systems.
• Collaborate with engineering and product teams to escalate complex technical problems.
• Ensure a high level of customer satisfaction through timely and professional communication.

Your Qualifications:

• Native or fluent Italian (C1 level).
• Basic knowledge of English for internal communication.
• Previous experience in technical support, IT, or electronics is preferred.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Comfortable working in a dynamic, fast-paced, international environment.
• Interest or experience in drones, consumer electronics, or related technology is a plus.

The Offer:

• Full-time position with a structured onboarding and paid training.
• Hybrid working model (office + remote) depending on operational needs.
• Competitive compensation and benefits package.
• Career development opportunities within an international tech company.
• Work in a collaborative, international team and gain exposure to cutting-edge technology.

Pagamento: 14 840,00€ - 19 460,00€ por ano

Benefícios:

• Acesso à internet
• Cartão/Ticket refeição
• Reembolso de cursos

Localização do trabalho: Trabalho remoto híbrido em Lisboa