Technical Support Specialist (Electrical Engineer)

About the Role

We are seeking a technically proficient Electrical Engineer with hands-on experience in the renewable energy industry to provide product-related technical support and troubleshoot electrical systems and installation-related concerns. The role involves evaluating technical requirements, reviewing product specifications, recommending suitable solutions, and coordinating with internal teams to ensure technical accuracy, safety, and effective issue resolution.

Key Responsibilities

1. Technical Product Support

• Provide technical guidance on product specifications, functionality, compatibility, and applications, particularly for renewable energy and electrical products.
• Assess technical requirements and recommend suitable products, configurations, and technical solutions.
• Review product specifications, technical documentation, and system configurations for accuracy and compatibility.
• Respond to technical enquiries and explain product features, limitations, and requirements clearly.
• Prepare technical documentation, product comparisons, specifications, and supporting materials.
• Escalate complex technical concerns and non-standard configurations when specialised assessment is required.

2. Electrical Troubleshooting and Technical Coordination

• Investigate electrical and system-related concerns, identify potential causes, and recommend appropriate corrective actions.
• Assist in assessing installation-related issues and determining whether further inspection or intervention is required.
• Review technical information, electrical diagrams, photographs, and system documentation to support troubleshooting.
• Coordinate with installation, operations, service, and other technical teams to facilitate issue resolution.
• Ensure technical recommendations align with applicable safety requirements, technical standards, and established procedures.
• Document technical findings, corrective actions, and recommendations.
• Identify recurring technical issues and recommend improvements to troubleshooting procedures and support documentation.

3. Documentation and Continuous Improvement

• Maintain accurate records of technical enquiries, assessments, recommendations, and resolutions.
• Keep technical reference materials, product information, and support documentation updated.
• Monitor developments in renewable energy technologies, product specifications, and relevant technical standards.
• Recommend improvements to technical support processes, product resources, and issue-resolution workflows.

Qualifications and Requirements

• Bachelor's degree in Electrical Engineering.
• Relevant professional experience in the renewable energy industry is mandatory. Candidates without renewable energy industry experience will not be considered.
• Experience working with renewable energy systems, such as solar PV, battery energy storage, inverters, or related electrical products.
• Practical experience in technical support, electrical troubleshooting, product support, or installation-related technical coordination.
• Knowledge of electrical systems, system configurations, product compatibility, and technical specifications.
• Ability to interpret technical documentation, electrical diagrams, and system information.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication, documentation, and cross-functional coordination skills.
• Commitment to electrical safety, technical accuracy, and established procedures.
• Registered Electrical Engineer (REE) license is an advantage, subject to the role's technical scope and applicable requirements.

Key Performance Indicators

• Accuracy and quality of technical assessments and recommendations.
• Timeliness of technical responses and issue resolution.
• Effectiveness of troubleshooting and coordination with relevant teams.
• Accuracy and completeness of technical documentation.
• Compliance with applicable safety standards and established procedures.
• Identification of recurring issues and process improvements.

Other Responsibilities

Perform other reasonable duties related to the position as assigned by the immediate supervisor or management, in accordance with business requirements.

Pay: Php30,000.00 - Php45,000.00 per month

Work Location: In person