Technical Support Specialist - Electronic Security Wholesale

About the role

As the Technical Support Specialist, you'll be the go-to person for helping customers solve technical problems and find the right security solutions. In this varied, hands-on role, you'll work directly with security installers and customers, solve real technical problems and see the products and solutions you're supporting every day. This is not a traditional IT helpdesk role.

Key responsibilities

• Tech support phone calls and use remote access tools to troubleshoot technical issues with CCTV, alarms, access control, intercoms and other products we sell.
• Help customers with product setup, configuration, networking and fault finding.
• Engage with customers at our front counter with a friendly and helpful attitude.
• Use your technical knowledge to recommend the right products and solutions for customer applications.
• Identify sales opportunities and help customers build complete solutions rather than simply selling individual products.
• Prepare accurate quotes tailored to customer requirements.
• Continue developing your product knowledge through supplier and internal technical training.
• Jump into warehouse tasks to keep operations running smoothly.

About you

• Knowledge of IP networks is essential for success in this role.
• Strong troubleshooting skills and a genuine interest in figuring out how things work.
• A passion for technology, gadgets and learning new systems.
• Good communication skills and confidence dealing directly with customers.
• A customer-focused mindset – you enjoy solving someone's problem, not simply answering their question.
• A commercial mindset and willingness to identify opportunities and recommend the right solution.
• This role is ideal for recent IT graduates with a hunger for learning or security installers with field experience and a desire to grow in the industry.
• Previous technical support experience is beneficial but not essential.

About us

At Seadan Tullamarine, we're committed to putting our customers first. We're a small, friendly and fast-paced team focused on delivering great service and innovative electronic security solutions including Security Cameras and Recorders (NVRs/DVRs), Access Control, Alarm Systems, Intercoms and more. Our business continues to grow, creating opportunities for our people to learn, develop and grow with us.

Benefits

• Profit share incentive – when the business performs well, our team shares in the success.
• Extensive opportunity to learn and grow your technical knowledge in the electronic security industry.
• Training across CCTV, IP networking, alarms, intercoms and access control.
• Exposure to leading electronic security technologies and new products.
• A friendly team environment where your contribution is noticed and your voice is heard.
• A varied role combining technology, problem solving, customer relationships and sales.
• Career advancement opportunities for motivated individuals who want to grow within the industry.