Technical Support Specialist (French Speaking)

• Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on French and English speaking markets
• In this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookings
• You’ll work primarily with customers in French and English
• Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries
• Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrations
• Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues
• Document and track customer inquiries, issues, and resolutions in our support system
• Proactively identify opportunities for process improvements and contribute to knowledge base articles and support documentation
• Assist with product demonstrations and customer training sessions when needed
• Stay up to date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams

Benefits

• Company stock options provided to every role
• Career advancement opportunities
• Dynamic international culture- Strong problem-solving skills and the ability to troubleshoot technical issues clearly and effectively
• C2-level French and English proficiency, including excellent written and spoken communication skills. You’ll support customers in both languages via phone, chat, and email
• 2+ years of experience in a technical support, customer support, or call centre role, within a SaaS or technology environment
• Eagerness to learn, a customer-first mindset, and a commitment to delivering high-quality support
• Willingness to work shifts. The main shift for this role is 9 AM to 6 PM CET