Accentrix solution

Hiring Now | Technical Support Specialist – Gaming Process
Location: Hyderabad Work Mode: Work From Office (WFO) CTC: Up to ₹5.5 LPA Transport: Cab Facility Available
Contact HR Lily: 7483 136 855
Role Overview
We are hiring experienced Technical Support Specialists to join our gaming technical support process in Hyderabad. The role involves providing technical assistance to customers, troubleshooting issues, and ensuring timely resolutions while maintaining excellent customer experience.
Candidates with prior experience in a Gaming Technical Support Process will be preferred.
Key Responsibilities
<ul>
<li>Provide technical support and assistance to customers through voice, chat, and email channels</li>
<li>Troubleshoot hardware, software, application, connectivity, and system-related issues</li>
<li>Identify customer concerns and provide accurate and timely resolutions</li>
<li>Handle technical issues related to gaming platforms, applications, and services</li>
<li>Document and update customer issues using ticketing or CRM tools</li>
<li>Follow defined troubleshooting procedures and SLA guidelines</li>
<li>Escalate complex technical issues to the appropriate technical teams</li>
<li>Maintain quality, productivity, and customer satisfaction standards</li>
</ul>
Eligibility
<ul>
<li>Minimum 1+ years of experience in Technical Support is mandatory*</li>
<li>Experience in Gaming Technical Support / Gaming Tech Process will be preferred</li>
<li>Graduate or Undergraduate with 15 years of mandatory education*</li>
<li>Strong technical troubleshooting and problem-solving skills</li>
<li>Excellent English communication and customer handling skills</li>
<li>Familiarity with ticketing tools, CRM platforms, or service desk environments</li>
<li>Candidates should be comfortable working in rotational shifts</li>
</ul>
Why Join Us?
<ul>
<li>CTC up to ₹5.5 LPA</li>
<li>Cab Facility Available</li>
<li>Opportunity to work in an exciting Gaming Technical Support Process</li>
<li>Exposure to global customers and international support operations</li>
<li>Strong career growth opportunities in Technical Support</li>
<li>Professional learning and development opportunities</li>
</ul>
Apply now with your updated resume to be considered for this opportunity.
*Note: This position is strictly for experienced candidates with a minimum of 1+ years of Technical Support experience. Freshers are not eligible.
*15 years of full-time education is mandatory.
*Candidates with prior experience in Gaming Technical Support / Gaming Tech Process will be preferred.
Pay: Up to ₹550,000.72 per year
Benefits:
<ul>
<li>Commuter assistance</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
</ul>
Work Location: In person

Technical Support Specialist – Gaming Process | Hyderabad

Technical Support Specialist – Gaming Process | Hyderabad

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