Technical Support Specialist III

Job Title:

Technical Support Specialist III - Nashua, NH (Onsite)

Responsibilities:

Deploy new computers to customers. Also evaluate, refurbish, and redeploy computers. Troubleshoot user problems at the desktop. Knowledge of PC hardware, software and networking issues. Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products. Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client. Assist Project Managers in the end to end process for destination moves and hardware/software upgrades. Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.

• Administer and support Microsoft Intune, including device management, software deployment, configuration, compliance, and inventory.
• Manage Windows patching and Update Rings, including troubleshooting devices that are not successfully receiving updates.
• Provide day-to-day administration and troubleshooting of our Azure Virtual Desktop (AVD) environment using Nerdio.
• Support thin-client devices used within the virtual desktop environment.
• Troubleshoot Windows endpoint, application, device, connectivity, and performance issues.
• Support the University’s printer fleet, including printing, driver, queue, and connectivity issues.
• Assist with the University’s phone environment, including routine user, device, and configuration requests.
• Provide technical assistance to the Help Desk and help resolve more complex faculty, staff, and student technology issues.
• Maintain accurate endpoint inventory and documentation.
• Document system changes, recurring issues, and work performed during the assignment.
• Assist with onboarding new faculty and staff.
• Work with other IT staff and vendors when escalation or additional expertise is needed.

Skills

3+ years of experience in systems administration, endpoint administration, desktop engineering, or a comparable technical support role.

Hands-on experience administering Microsoft Windows endpoints.

Experience with Microsoft Intune or a comparable enterprise endpoint-management platform.

Experience with software deployment, patching, and Windows update management.

Strong Windows troubleshooting and problem-solving skills.

Experience supporting users in an enterprise environment.

Working knowledge of Active Directory and/or Microsoft Entra ID.

General understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi.

Ability to work independently, prioritize issues, and determine when escalation is appropriate.

Strong communication and documentation skills.

Preferred

Experience with Microsoft Azure Virtual Desktop (AVD).

Experience with Nerdio Manager .

Thin-client support experience.

Advanced Microsoft Intune experience.

Enterprise printer or phone system support.

Experience working in higher education.

Interest in automation.

Interest or s killed in automation tools

Location: Nashua, NH (Onsite)

Shift: 40 hours but after hours support needed if system updates, tech refresh- time off during week to balance out

Pay rate: $25 - $31/hour (W2 only - based on experience and education)

Contract: 2-3 month

Health, Dental, Vision, 401K (provided minimum eligibility hours are met)

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity, or national origin.