Technical Support Specialist - Microsoft 365

About Gigmo Solutions

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having a presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting-edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are a Microsoft Partner in providing technical support.

We are looking for an enthusiastic and tech-savvy guy to join our Technical Support Team for one of our biggest clients — Microsoft. You will be supporting concierge customers as a freelancer on Microsoft Cloud Technologies, helping them troubleshoot and resolve issues related to Microsoft 365, Azure, and other cloud-based services. 
Website: https://Gigmos.com

Roles & Responsibilities

• As freelancer, you will be providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
• Responsible for handling escalation calls and resolving tickets as per SLA.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Diagnose and troubleshoot technical issues.
• Prioritize and manage several open issues at one time.

Desired Skills

• Experienced in Microsoft Process or Microsoft 365 domain.
• Must have excellent written and verbal communication skills.
• Willing to work in shifts (24*7) (Mostly Noam Shifts)
• Must have a laptop with Windows 11 and fast internet connection with minimum 50 Mbps, TPM 2.0, 16 GB RAM.
• Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.