Technical Support Specialist (MSP | Pure On-site)

Do you want to work with world-class MSPs in the U.S.?

We're looking for IT professionals who are hungry for growth and ready to level up to global standards!

Carabao Cloud Solutions, Inc. is a staffing company based in Tayabas, Quezon. We connect top Filipino talent with U.S. companies and Managed Service Providers (MSPs), supplying them with skilled professionals in cloud solutions, cybersecurity, networking, and technical support. As an offshore team member, you'll be fully integrated into their operations while working from the Philippines.

This opportunity is perfect for individuals seeking work-life balance, career advancement, and access to global-standard IT experience. With the lower cost of living and refreshing environment in Quezon, Carabao Cloud Solutions offers an ideal place to build both your lifestyle and your long-term career!

What are we looking for?

An experienced Technical Support Specialist who can serve as the first point of contact for basic to advanced technical issues across Azure, O365, server, cloud, and network infrastructure. This role requires a strong background in Windows Server, Azure cloud infrastructure, virtualization, and MSP support.

Key Responsibilities

• Perform user onboarding and offboarding in Azure AD (account creation and deletion)
• Manage Microsoft 365 (O365) administration, including access provisioning, SharePoint configuration, and distribution list management
• VPN and VLAN setup and configuration
• Provide end-to-end desktop support in a corporate environment, including troubleshooting in hardware, software, OS performance and remote desktop connectivity
• Perform basic patching in hybrid and cloud server environments
• Support basic network configuration, including DNS and DHCP troubleshooting
• Support firewall configuration and basic troubleshooting, including rule checking, access validation, and connectivity issues
• Deliver support for both Windows and Mac OS environments
• Provide L1 to advanced technical support via call, chat, and remote tools
• Handle incidents and requests within SLA guidelines using ticketing systems
• Deliver professional support to global clients in a managed services environment

Qualifications:

• At least 2 years experience in an MSP (Managed Service Provider) environment
• Hands-on experience to modern IT tools (RMM, PSA, MDM, security stack)
• Strong experience in global IT support with SLA-driven workflows
• Solid background in Microsoft 365 and Azure Active Directory administration
• Minimum of 2+ years experience in Microsoft 365 administration and hybrid cloud environments
• Basic knowledge of networking concepts (DNS, DHCP, VLANs, VPNs)
• Experience or exposure to firewall management and troubleshooting
• Minimum of 2+ years experience with virtualisation technologies (VMware/Hyper-V)
• Basic support experience for Mac OS environments
• Strong English communication skills (written and verbal)
• Comfortable supporting international clients in a high-pressure environment
• AMENABLE TO WORK ONSITE IN TAYABAS, QUEZON PROVINCE