Technical Support Specialist, Printer

Job Summary:

In this role, you will ensure the optimal performance of our printing equipment, contributing to efficient production and maintaining high standards of quality. Your expertise will play a vital role in diagnosing, repairing, and maintaining various types of printers to support our organizational goals.

Job Description/Responsibilities:

• Install, configure, and troubleshoot printers.
• Repair and maintain printer hardware.
• Respond to customer inquiries related to printer issues.
• Diagnose and troubleshoot printer related problems.
• Provide technical support and guidance to customers.
• Perform firmware and software upgrades on printers.
• Monitor and manage printer queues.
• Configure network settings on printers.
• Assist with printer setup, installation, and configuration.
• Assist with the implementation of new printer technologies.
• Maintain current knowledge of industry trends, technologies, and products.
• Recommend cost-effective solutions for printer-related problems.
• Manage inventory of printer supplies and order replacements as needed.

Job Requirements:

• 2+ years of experience in printer maintenance or a related technical field.
• Strong understanding of the printer's mechanical components, including label path, print heads, and potentially belts or gears.
• Knowledge of hardware and software troubleshooting and repair.
• Ability to communicate effectively with customers.
• Understanding of printer systems and concepts.
• Ability to install, configure and maintain printer systems.
• Proficient in diagnosing and resolving technical issues.
• Good problem-solving and analytical skills.
• Ability to work independently and manage time effectively.
• Familiarity with networking protocols and equipment.
• Knowledge of printer drivers, software, and firmware.
• Ability to troubleshoot and repair both wired and wireless printer networks.

Pay: $27.00 - $31.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person