Technical Support Specialist (SQL Support)

About the Opportunity

We're expanding our team and are looking for professionals with a strong technical aptitude, analytical mindset, and experience working with data-driven systems. This role plays a key part in ensuring business applications operate efficiently by investigating issues, analyzing data trends, and supporting operational stability.

As an Application Support Analyst, you'll work alongside technology and business teams to resolve system concerns, identify root causes, and contribute to continuous process improvement initiatives.

What You'll Do

• Serve as a primary point of contact for application and system-related concerns.
• Review, analyze, and interpret data to support issue investigation and resolution.
• Execute SQL queries to validate information, identify discrepancies, and provide actionable insights.
• Monitor incidents and ensure timely resolution in accordance with established service expectations.
• Coordinate with stakeholders across Operations, Technology, and Business Support functions.
• Maintain accurate documentation of reported issues, findings, and corrective actions.
• Participate in system enhancements, testing activities, and implementation support.
• Recommend process improvements that can increase efficiency and reduce recurring issues.
• Contribute to service reliability and overall operational performance.