Technical Support Specialist Supervisor

About Us

Gensco, Inc. is a successful HVAC wholesale distributor and manufacturer doing business in the Pacific Northwest for over 75 years. We pride ourselves on delivering outstanding service and value to our customers and providing opportunity and job satisfaction for our 1,000+ Team Members throughout Washington, Oregon, Montana, Idaho, and Alaska.

Our Mission: Provide all of our customers with quality products and services the first time, every time, and to provide all Team Members opportunity and job satisfaction.

Schedule

Monday-Friday 8:30am-5:00pm

Tacoma Corporate Offices, Tacoma, WA

Job Description

Gensco currently has an amazing opportunity available to join our Technical Services Team as a HVAC Technical Support Specialist Supervisor at our Corporate Office in Tacoma, WA! If you are looking to grow your career in HVAC with a highly successful, family-owned company that is a recognized industry leader, then Gensco may be the right fit for you!

Summary

• Perform a broad range of inside administrative and HVAC service support for both Customers and Team Members
• Provide excellent customer service to current and potential Customers
• Assist Customers and Team Members with HVAC equipment support, communication of product information, product and service training, warranty claim fulfillment, and factory support
• Perform a wide range of leadership responsibilities including effectively delegating work to members of their Team, coaching/mentoring the Team Members to achieve desired results and developing meaningful metrics upon which to hold the Team Members accountable for accomplishing
• Demonstrate personal integrity, an exemplary work ethic and an authentic concern for the welfare of Team Members
• Constantly promote and encourage a positive and safe work environment for Team Members
• Regularly evaluate their Team and then develop and implement a Team Member development plan that ensures succession for critical roles in their area of responsibility

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Education/Experience/Skills

• 3+ years of experience in retail HVAC with Dealer service background
• Extensive knowledge of HVAC industry
• High school diploma or GED required
• College degree preferred
• Prior direct consumer service experience desirable
• Demonstrated ability to multi-task in fast-paced environment
• Proactive and self-motivated
• Strong attention to detail
• Strong time management and organizational skills
• Strong presentation skills
• Strong written and verbal communication skills
• Strong work ethic and high degree of personal integrity
• Ability to use tact and diplomacy in sensitive situations
• Able to operate personal computer, calculator, other office machines and proficient in MS Office (Word, Excel, PowerPoint)
• Able to work sitting or standing and move freely throughout the facility
• Able to lift or carry equipment, supplies and inventory on a frequent basis
• Ability to use tact and diplomacy in sensitive situations

Benefits Summary

Comprehensive and competitive benefits package includes:

• Healthcare coverage of medical, dental and vision available first of the month following date of hire
• Discretionary Profit Sharing
• 401(k) Retirement Plan
• Annual Holidays: 6 Paid Holidays and up to 2 Paid Floating Holidays
• Paid Vacation (Full Time Team Member Accrual: First 12 Months - 40 hours, Year 1-5 - 80 hours)
• Tuition reimbursement for 2-year and 4-year degree programs
• Life Insurance, Voluntary Supplemental Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability
• Employee Assistance Program

Compensation

$92,000-$106,000 annually