Technical Support Specialist - Telecom Process

Job Summary:

We are seeking a knowledgeable and customer-oriented Telecom Product Customer Service Specialist to join our team. The ideal candidate will have a strong understanding of LAN, VPN, Networking, Modem, and other telecom products. This role involves providing exceptional customer support, troubleshooting technical issues, and ensuring customer satisfaction through effective communication and problem-solving skills.

To apply, call Deepanshu on 9289040051

Key Responsibilities:

• Customer Support:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Provide detailed information about telecom products and services.

• Assist customers with setup, configuration, and troubleshooting of LAN, VPN, Networking, and Modem issues.

• Educate customers on the use of telecom products to enhance their experience.

• Technical Troubleshooting:

• Diagnose and resolve technical issues related to telecom products.

• Guide customers through step-by-step solutions.

• Escalate complex issues to higher-level technical support when necessary.

• Product Knowledge:

• Maintain up-to-date knowledge of telecom products, services, and industry trends.

• Participate in ongoing training and development programs.

• Customer Relationship Management:

• Build and maintain strong relationships with customers.

• Record and manage customer interactions and transactions in the CRM system.

• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

• Team Collaboration:

• Work closely with other customer service specialists and technical support teams.

• Share insights and feedback to improve customer service processes and product offerings.

Qualifications:

• Education:

• Graduates and Undergraduate can apply.

• Experience:

• Minimum of 1 years of customer service experience in the telecom industry.

• Proven experience with LAN, VPN, Networking, Modem, and other telecom products.

• Skills:

• Strong technical troubleshooting skills.

• Excellent verbal and written communication skills.

• Ability to explain technical concepts to non-technical customers.

• Proficiency with CRM software and customer service tools.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and as part of a team.

Working Conditions:

• Full-time position with regular office hours.
• May require occasional evening or weekend shifts.
• Ability to work in a fast-paced environment.

Benefits:

• Competitive salary and performance-based incentives.
• Health Insurance.
• Paid time off and holidays.
• Professional development opportunities.