Technical Support Specialist (Tier 1) – German-speaking | eProcurement Software

About Us

Healy Hudson Portugal Lda is a sister company of the German market leaders Healy Hudson GmbH and Veenion GmbH, both known for innovative software solutions in sourcing, trading, and procurement. Our German platform, Deutsche eVergabe, is one of the leading platforms for electronic public tendering in Germany – fully web-based, legally compliant, and trusted by over 190,000 customers, including Deutsche Bahn AG and the Free State of Bavaria. For more than 25 years, we have been driving the digitalization of public procurement.

About the Role

As a Tier 1 Support Specialist, you are the first technical point of contact for our German public sector clients (Vergabestellen). This is not a classic call center role built around scripts, and it's not a multi-client BPO environment either: you work on one product, with the same small team, long-term. You understand technical problems, think them through, and prepare complex cases so our development team can act on them directly.

Your Tasks in Detail

• First point of contact for technical issues and software problems reported by our customers
• Independently assess and narrow down issues before escalating to development
• Prepare complex tickets in a structured, traceable way for the development team – in English, as our development team is international
• Coordinate with development to help clarify root causes where needed
• Track open cases through to resolution, including clear feedback to the customer

Your Profile

• Some prior experience in technical support or a comparable, IT-related role
• Technical understanding and genuine interest in getting to the bottom of problems – not just logging them
• Ability to structure complex technical issues clearly and communicate them in an understandable way
• Native German and fluent English, written and spoken
• A proactive mindset: you think along and actively contribute to finding solutions
• Structured way of working with ticketing systems; confident with standard Office applications

What We Offer

• Meal allowance
• Contribution to private health insurance
• Flexibility on working hours, flat hierarchies and open communication structure, hybrid work model
• Long-term role on a single product, not a rotating multi-client support queue
• Vacation above the legal requirements
• Work as part of a small, focused, international team

Ready to Join Us?

If you enjoy getting to the root of technical problems, communicating clearly, and taking ownership of your cases, we'd love to hear from you.

Become part of Healy Hudson Portugal and help us shape the future of digital public procurement.

If you are interested in joining our company, please send your CV in English to: [email protected]