Technical Support Specialist with German

Job Title Technical Support Specialist with German

Job Description Apply with Concentrix

Responsibilities

• Handling incoming calls in German.
• Handling app.
• Registering customer requests and building the right relationship with them.
• Diagnosing and resolving accepted requests.
• Entering data into the system.
• Ensuring high quality of customer service.

The Main Skills We Are Looking For Are

• B2/C1 language skills level for German and B2 language skills level for English.
• Good use of PC.
• Customer orientation and attention to detail.
• High problem-solving capacity.
• Excellent communication skills.

Nice To Have

• Previous experience in customer service.
• Knowledge of networking technologies.
• Experience in sales.

What We Offer

• Employment based on a labor contract.
• Remote work opportunity with Poland.
• Base salary: 6700 PLN gross montly. Performance bonus - 500 PLN gross and additional bonuses from the client up to 1000 PLN gross.
• Engaging trainings.
• Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days.
• Talent Development Program: a transparent career paths and promotions.
• CNX Academy: with mentoring program.
• CNX University: with unlimited online trainings available.
• Refer a friend: bonus for recommending a friend up to 4000pln.
• Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite.