Technical Support (SQL Expertise Needed)

About the role

Are you an experienced Technical Support Specialist with strong technical troubleshooting skills, particularly in SQL, looking for an exciting new opportunity? This full-time role will have you overseeing a high-performing contact center team, ensuring exceptional customer service for our clients while leveraging your SQL expertise to support technical operations.

• Provide technical support and troubleshooting for software applications, systems, and database-related issues.
• Investigate and resolve SQL/database issues, including queries, data validation, and troubleshooting data discrepancies.
• Write, review, and optimize SQL queries to diagnose system and data-related problems.
• Analyze application logs, error messages, and system behavior to identify root causes and implement appropriate solutions.
• Monitor and troubleshoot database performance, connectivity, and data integrity issues.
• Handle and resolve L1/L2 technical support tickets within agreed SLAs.
• Collaborate with Development, Database, Infrastructure, and Product teams to escalate and resolve complex technical issues.
• Perform data analysis and provide accurate technical findings to internal and external stakeholders.
• Document troubleshooting steps, resolutions, and known issues for knowledge-base and support purposes.
• Assist with system testing, deployments, upgrades, and production issue resolution.
• Maintain clear communication with users throughout the incident and resolution process.
• Proactively identify recurring issues and recommend improvements to system reliability and support processes.