Technical Support - Storage

TCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.

TCS hiring for Technical Support - Storage

Experience: 3-7 Years

Location: Chennai / Gandhinagar and Indore

Job responsibilities include but not limited to –

Job Requirements*

• Experience and proven exposure with SAN, NAS, and DAS systems, and cloud storage solutions
• Experience in managing, securing, and optimizing an organization's data within cloud-based storage platforms like Google Cloud, AWS, Azure
• Should have managed roles on the Google Cloud Filestore service, Google Cloud Netapp Volume (GCNV) and maintained the scalable, managed cloud file storage system
• Regularly updating and maintaining the system to ensure optimal performance and security
• Exposure in configuring and managing network devices and services
• Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
• Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related
• Providing technical assistance to users, both internal and external, through various channels
• Communicating technical information clearly and concisely to users and stakeholders
• Setting up and tearing down cloud resources (servers, storage, networks) as needed
• Ensuring consistent and secure configurations across the cloud environment

Key Responsibilities*

• Support with 24x7 operations (Rotational Shifts)
• Own and resolve technical cases end-to-end
• Ensure accurate documentation.
• Meet defined SLAs and quality benchmarks while handling customer communications.

Minimum Qualification:

🎯 Eligibility:

✔ Minimum 15 years of education (10th + 12th + Graduation)

✔ BE / BTech / MCA / MSc / MS

✔ Minimum 4+ years of relevant IT experience

✔ Only full-time qualifications considered

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