Technical Support (Student Mentor)

Help shape the next generation of tech professionals. Join a growing Australian ed-tech organisation on a mission to close the cybersecurity skills gap. You’ll make a real impact by coaching and motivating students, supporting their certification journey, and helping turn their career goals into reality.

The Opportunity

Turn learning into career success. As a Student Mentor, you’ll inspire and guide students through their studies, helping them overcome challenges, achieve their goals, and build the skills and confidence needed for a career in tech.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“Being part of this team is rewarding because my work in rostering and administration directly supports quality care delivery while allowing me to grow in a fast-paced and supportive environment.” -Allocations and Admin Assistant, ASW Philippines.

What You’ll Do

• Deliver senior support sessions to help students overcome challenges with course content.
• Provide one-on-one mentoring and coaching to keep students motivated and progressing.
• Guide students through course completion and support them in achieving CompTIA A+, Network+, Security+, and CySA+ certifications .
• Facilitate small-group exam preparation sessions to strengthen knowledge and build exam confidence.
• Monitor student progress, identify learning gaps, and provide proactive guidance and support where needed.
• Build strong relationships with students and provide ongoing encouragement, accountability, and career-focused support throughout their learning journey.

Key Criteria

• Bachelor’s degree in IT or relevant field ; professional certifications are a plus.
• Hands-on IT experience is preferred but not mandatory.
• CompTIA certifications are a strong advantage, particularly A+, Network+, Security+, and/or CySA+.
• Excellent English communication and mentoring skills, with experience in education, training, teaching, or supporting learners highly desirable.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and CRM data management.
• Highly organized and detail-oriented , with the ability to manage competing priorities and urgent tasks.
• Passionate about delivering exceptional customer and student support .

Work setup

• Manila (BGC, Taguig): Australian hours (6 am–3 pm PHT) with a hybrid setup once a month.