Technical Support Supervisor

About the Role

We are seeking a highly skilled and experienced Technical Support Supervisor to join PT Indofood Fortuna Makmur. This role is responsible for providing technical support and operational oversight across our manufacturing facilities. Your technical expertise and leadership will play a key role in ensuring the reliability, efficiency, and smooth operation of critical systems and production processes.

Qualifications:

• Bachelor’s degree in any major
• Minimum 2 years of experience as Technical Support Supervisor or in a related role
• Strong leadership, analytical, and problem-solving skills
• Good understanding of manufacturing processes, productivity, and inventory control
• Experience in process improvement (Lean/Kaizen)
• Proficient in data analysis and reporting tools
• Effective communication and cross-functional coordination skills
• Willing to travel frequently and open to placement in various locations
• Able to communicate in English for reporting purposes
• Willing to be placed in Cikokol, Tangerang

Responsibilities:

• Monitor technical support performance and ensure timely issue resolution
• Track and evaluate productivity initiatives across manufacturing operations
• Reduce downtime and improve equipment reliability
• Lead continuous improvement initiatives
• Manage spare parts inventory and ensure availability
• Implement controls to reduce waste and prevent stockouts
• Prepare reports on productivity, equipment, and production line performance