TECHNICAL SUPPORT SUPERVISOR

This post closes on 10/27/2026

Technical Support Supervisor

This position is responsible for managing the implementation, integration, enhancement, and maintenance of diverse applications and systems by ensuring the highest reliability and performance.

The employee will have the responsibility of:

• Working with other Directors and Managers throughout the organization as well as other IT areas (Operations, Network Services, GIS, and Applications) to ensure customer support needs are addressed as efficiently and effectively as possible
• Troubleshooting routers, switches, firewalls, servers access points, and other network connections
• Establishing guidelines and methods for the installation and management of the host computer operating systems, disk arrays, tape libraries, and other components
• Working with Enterprise Operations Manager to ensure maximum up time during any system or software change, test, upgrade, repair or vendor maintenance issues
• Ensuring delivery of public safety technology solutions and services supporting Public Safety's strategic direction and/or technology roadmap(s)
• Installing, maintaining, and troubleshooting Mobile Data Terminals (MDT’s) and communications with Bell County Communications

As an employee with the city of Killeen some benefits are:

• Health insurance from Blue Cross Blue Shield of TX
• Dental and Vision insurance
• Life insurance
• Retirement through TMRS (Optional 4579(b) Accounts)
• Paid Vacation and Sick Leave
• 13 paid holidays
• Wellness Events & Free Gym Membership

Required Minimum Qualifications

Education and Experience:

• Bachelor’s degree in information systems, Information Technology, Business Management or related of study; and
• Five (5) years of experience in Information System; with at least three (3) years of experience in technology services at a leadership level
• Any equivalent combination of education and experience

Special Requirements:

• Must have a valid Texas driver’s license by date-of-hire