Technical Support Supervisor – Flying Doctor

Technical Support Supervisor – Flying Doctor

Yüce Auto A.Ş. is the official distributor of Škoda in Türkiye, a brand with more than a century of automotive manufacturing heritage and a strong position in the global automotive industry. Founded by Orhan Yüce, Yüce Auto A.Ş. has been operating in the automotive industry for more than 65 years.

At Yüce Auto – Škoda Türkiye, we continuously enhance our capabilities and expertise to deliver high-quality after-sales services and provide effective technical support to our authorized service network. By closely following evolving vehicle technologies and technical developments, we aim to ensure reliable, efficient and sustainable solutions across our service operations.

In line with this approach, we are looking for a Technical Support Specialist – Flying Doctor to join our After Sales Services team, provide technical expertise to our authorized service network, manage technical troubleshooting processes, and provide on-site support when required.

We combine the corporate strength and experience of being part of a large group with an autonomous and agile structure that enables fast decision-making. We offer a collaborative, supportive and development-oriented working environment where team members can easily adapt and contribute.

What we are looking for in this role;

• Bachelor’s degree in Automotive, Mechatronics, Electrical & Electronics or Mechanical Engineering, or other relevant technical disciplines,
• Experience in the automotive industry, preferably in authorized service operations, after-sales technical support or vehicle diagnostics,
• Technical knowledge of high-voltage systems, batteries, power electronics and related safety procedures for electric and hybrid vehicles, preferably with hands-on diagnostic and/or repair experience,
• Strong technical knowledge of vehicle electrical and electronic architecture, mechanical systems and automotive technologies,
• Competency in technical troubleshooting, fault diagnosis and problem-solving processes,
• Good command of written and spoken English, with the ability to follow technical documentation in English,
• Ability to transfer technical knowledge and experience to authorized service personnel and provide hands-on, on-the-job training in the field when required,
• Strong communication, analytical thinking and problem-solving skills,
• Detail-oriented and well-organized approach to reporting and task follow-up,
• Ability to provide on-site technical support at authorized service locations when required,
• Valid Class B driving license and active driving experience.

What we expect from this role;

• Evaluating technical issues and support requests received from authorized services and following up on the resolution process,
• Providing on-site fault diagnosis and technical support for cases that cannot be resolved remotely or require further investigation,
• Coordinating technical matters between authorized services, After Sales Services teams and the manufacturer,
• Supporting technical evaluations related to warranty, maintenance and repair processes,
• Following technical information, applications and updates provided by the manufacturer and sharing them with the authorized service network,
• Providing technical briefings and hands-on, on-the-job training to authorized service personnel when required,
• Following up on safety-critical technical cases and coordinating with the manufacturer when necessary,
• Supporting authorized services regarding diagnostic tools, technical equipment and other technical requirements,
• Supporting relevant teams with technical expertise in the preparation of technical reports, technical inspections and expert assessment processes.

At Yüce Auto, many opportunities await you to support your professional development and employee experience while being part of a strong brand journey.

• Continuous learning and development opportunities through Škoda Experience Academy
• Training, development and coaching programs supporting your career journey
• A comprehensive onboarding process built around collaboration and a culture of learning
• A working environment recognized with Kincentric Best Employer awards
• Meal card support
• Personal development budget that can be used for hobbies and professional development
• Social clubs and events organized across different locations to strengthen team spirit
• Private health insurance, life insurance and online psychological support services supporting employees’ mental well-being

Our Recruitment Journey

• Written and Spoken English Assessment
• HR Interview
• Meet & Greet with the Department
• Meet & Greet with the Human Resources Manager
• Reference Check
• Offer
• Welcome to the Yüce Auto Škoda Team!

If you closely follow developments in the automotive industry and would like to grow your career as part of a team that values collaboration, mutual support and continuous learning, share your CV with us and become part of the Yüce Auto Škoda team.