Technical Support / System Administrator (IT company)

Important: This is an on-site position. Local applicants only.

Job Summary

BIZON, an industry-leading supplier of high-performance computers, is looking for a talented Technical Support / System Administrator to join our growing team. This is an exciting opportunity to work daily with cutting-edge hardware, top-level clients, and the most advanced computers in the world.

In this role, you will be handling technical support and helping clients choose the best computer configuration tailored to their requirements. You'll engage directly with the latest PC hardware, delivering detailed technical recommendations, technical support and troubleshooting hardware and software issues.

Responsibilities:

• Provide remote technical support and troubleshooting for both hardware and software-related issues.
• Provide expert technical consultation (email/phone) to help clients select and configure high-end computers and servers tailored to their technical requirements.
• Regularly interact with clients via email to discuss, modify, and finalize quotes, ensuring all technical and specification requirements are met.
• Read and understand technical specifications of computer parts to verify compatibility and optimal performance.
• Assembling high-end computers and servers from parts according to guidelines.
• Install, configure, and troubleshoot operating systems (mostly Linux/Ubuntu-based).
• Use of the Support Center ticket database to track, update and close tickets.
• Deliver exceptional customer support by phone, email, and remote desktop, ensuring client satisfaction.

Requirements:

• Minimum 3-5 years of related experience.
• Passion for PC hardware and computers.
• Customer-focused with a friendly and energetic personality.
• Proficiency in Linux/Ubuntu operating system.
• Strong understanding and expertise in computer hardware and system components.
• Ability to effectively communicate technical information clearly to non-technical clients.
• Ability to read and understand technical specifications of PC components (motherboards, GPUs, CPUs) and compatibility requirements.
• Meticulous attention to detail and technical specifications.
• Demonstrable diagnostic and troubleshooting skills.
• Excellent problem-solving, critical thinking with exceptional attention to detail.
• Must be very comfortable interacting via email/phone/zoom conference.
• Strong organizational, time management, and prioritization abilities.
• Minimum typing speed of 50 words per minute.
• Must be able to pass a background check and drug test.
• Overtime opportunities are available.

Working Hours: Full-time: 40 hours per week (Monday–Friday, 9 AM–5 PM).

Office Location: Hollywood, FL 33020
Important: This is an on-site position. Local applicants only.

About BIZON:

BIZON is an industry-leading manufacturer of high-end computers, GPU servers, and water-cooled PCs for AI research, compute, HPC, rendering, animation.
Trusted by over 500 companies and leading institutions, including Stanford University, MIT, Tesla, Samsung, Google, Amazon, and Facebook, we deliver innovative solutions backed by a dedicated team of engineers and IT professionals.

For more information, visit: https://bizon-tech.com/

How to Apply:

Please submit your RESUME.

No phone calls regarding the job position.

BIZON is an Equal Employment Opportunity/Affirmative Action Employer.

Benefits:

• Health insurance
• Paid time off

Work Location: In person