Technical Support Technician

Established in 1996 following the acquisition of City Elevator, TK Elevator Australia, building on the over 200 years of global engineering excellence of our German founding companies Thyssen and Krupp, install, maintain and modernize elevators and escalators in Australia. We have a strong presence in various segments, such as office, education and healthcare sectors, and are committed to making cities the best places to live by being safety and environmentally focused while fostering a strong safety culture.

We currently have a permanent position available within our Service Department in our QLD Branch. Reporting to the Technical and Reliability Manager.

The responsibilities of the successful applicant will include but not be limited to:

• Attend to shutdown lifts, sick lifts and breakdown calls as directed by Technical Support Manager
• Provide Service Department with direct on-site and phone support to rectify lifts experiencing ongoing problems
• Make recommendations, rectifications, and adjustments with respect to increasing reliability of equipment
• Act as central contact person regarding technical information for Service Technicians
• Assist with the correct identification of parts
• Comply with the Service Operation Manager’s direction with respect to meeting customer expectations
• Report all findings to manager for customer reporting
• Demonstrate safety leadership and ensure safe and adequate care of all company issued tools, equipment and/or documentation
• Participate in flexible rostering and after-hours rosters if, and when required

Your Relationships:

• Consult with Service Supervisors and Technicians to build fault history
• Attend and interact in ongoing training sessions and tool-box talks
• Communicate with service centre to provide efficient reporting mechanism
• Assist other departments as requested
• Participate in running training sessions on technical issues
• Mentor service technicians to build experience

Your Key Performance Indicators:

• Call rates of lifts after scope of work completed
• Number of shutdown jobs due to technical issues
• Length of down time till faults rectified
• Communication with calls centre/clients
• Client feedback and complaints (NPS).

What we offer you:

At TK Elevator you will be able to extend your horizon– thanks to flexible working time models, international teams and a wide range of individual training courses. A collaborative approach and treating each other with respect have been central to what we do for more than 200years. If that's as important to you as it is to us, then apply now!