Technical Support Technician/ Specialist (After-sales)

Key Responsibilities:

Daily Operations & Site Support

• Perform battery maintenance and routine health checks on deployed systems
• Conduct site inspections and evaluate battery performance in the field
• Handle warranty claim processing end-to-end, including documentation and coordination
• Perform battery analysis and reporting to required standards
• Provide warehouse backup support, ensuring stored batteries are charged according to recommended storage timeframes
• Support SAP-related activities and maintain accurate records
• Assist with container unloading and inventory handling when required

Technical Support & Customer Engagement

• Provide prompt on-site, email, and phone technical support for battery-related queries (lead-acid and lithium)
• Support testing, installation, commissioning, and post-commissioning activities
• Visit customer sites to evaluate quality issues and provide hands-on fault resolution
• Analyse defective products and conduct local testing where applicable
• Ensure all products meet regulatory requirements and perform quality checks when required
• Provide technical training and presentations to customers and internal staff

Coordination & Documentation

• Liaise with HQ Technical Support, Global After-sales, and production teams in China on complex technical issues
• Maintain and update product documentation, project records, and technical reports
• Support sales initiatives on technical matters across the APAC region
• Attend project and tender meetings when required

General

• Perform administrative duties and other ad-hoc tasks as assigned by the reporting manager
• Travel within the region on short notice when required

Requirements

• Minimum Diploma in Electrical / Electronic Engineering or a related field
• Minimum 2 years of relevant technical experience; prior experience in the battery industry (lead-acid and/or lithium) is a strong advantage
• Strong technical background with excellent problem-solving skills
• Proficient in Microsoft Office; knowledge of Microsoft Project and SAP is advantageous
• Comfortable working independently with minimum supervision
• Good team player with strong customer focus and excellent communication skills
• Able to work under pressure and take high initiative
• Willing and able to travel on short notice and perform physical tasks (e.g., site visits, container unloading)