Technical Support, Training and Operations Coordinator

This position manages and supports InstallerNet SA's in-house installers and third-party contractor installers. The role trains installers in the field, conducts audits and quality checks, manages hardware, consumables and the administration and compliance documents of all installers and contractors, and provides technical support on all solutions and suppliers that InstallerNet SA works with.

The position works between the scheduling team, in-house installers and contractors to plan the timing of jobs and projects and to manage the installers allocated to them.

The employee sets the standard for all installation documents, screens all installation reports and job cards from the field, creates installation manuals and solutions with suppliers' hardware, and is responsible for reporting, QC reports, auditing and fault finding. The employee monitors the testing groups for issues, introduces new processes and procedures, and supports the use and improvement of InstallerNet SA's in-house scheduling and field service system.