Technical Support - Voice

Role & responsibilities

• Providing prompt, efficient, detailed service by engaging directly with Rings customers
• Patiently listen to, understand, and solve complex technical customer issues
• Investigating, documenting, and resolving issues
• Providing world class support to Rings customers
• Navigating multiple system applications and researching applicable solutions with ease
• Developing detailed knowledge about Rings products, services and features
• Providing advanced Ring device troubleshooting solutions
• Being a voice and advocate for our customers when something doesnt feel right
• Working with cross-functional support teams to ensure a consistent and high-quality level of support
• Acting as an advocate for our customers by reporting and acting on observed areas for improvement
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
• This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers

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