Technical Support - Voice

Hi

Please find the below job description,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position :Technical Support Voice

Experience : 0.6 Months 4 years

Job Location : Chennai

• Ability to connect with customers through conversations and provide accurate information and guidance regarding products/services, recommendations based on customer needs
• Build trusting relationships with customers understanding their needs.
• Offer pre-sales and post-sales support that create high customer satisfaction.
• Identify and maximize opportunities to cross-sell and up-sell to existing customers.
• Adhere to our clients policies, procedures, and industry compliances.

Qualifications:

• High School Diploma or GED.
• 6 months to 1 year of sales experience in a contact centre environment.
• Multi-tasker in a fast-paced, high-energy, and dynamic environment.
• Excellent negotiator, listener, and a quick learner with great objection handling skills.
• Excellent English language skills.
• Excellent verbal and written communication skills