Technical Support (With Quickbooks Experience)

What You'll Do
Deliver customer centric care via phone, chat or email interactions with customers that drives customer satisfaction

• Leverage understanding of the industry, customer’s portfolio of products, and their business processes to deliver a personalized experience with every customer interaction
• Document customer interactions through the ticket management system
• Establish relationships and trust with customers during interactions
• Provide basic training to customers that may require a how-to session and walkthrough
• Troubleshoot integrated products with customers to isolate issues to root cause
• Manage situations that require real-time solutions and setting clear expectations on resolution plans
• Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics
• Document product knowledge solutions when applicable. Learn and become proficient on one or more RealPage products by gaining “Skills Certification” in assigned product support areas and more as career progresses. Perform additional duties as required

Work Schedule & Setup

• Must be willing to work onsite during the first 90 days of training

• Supports US business operations - Fixed graveyard shift schedule with night differential pay

What We Offer

• Enjoy complimentary meals while you’re in the office
• Day 1 HMO coverage with up to two FREE dependents
• Retirement savings plan
• Leave conversion program
• Life insurance coverage
• Enjoy paid time off, company holidays