Technical Support(International Voice)

Designation : Engineer(Technical Support-Interantional Voice Process)

Job Location : Chennai Ambattur

Shift :Night shift

Notice Period Immediate Joiners Only

Job Responsibilities:

• Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.
• Ensure resolution provided in the first interaction with the customer
• Acquiring knowledge about the newly released products and recent updates.
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
• Position and sell Premium support contracts to customers based on their support entitlement.

Technical skills:

• Self-Motivated & Ability to Work Under Pressure
• Should have good comprehensibility and understandability of what customers want
• Should have critical thought process and decision-making capability with focus on accuracy
• Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
• Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
• Ability to sell/Upsell