Technical Trainer

Job Summary

We are seeking a motivated and detail-oriented Technical Trainer to design, develop, deliver, and maintain training programs that support employee onboarding, operational excellence, and continuous learning. The ideal candidate will collaborate with business leaders, subject matter experts (SMEs), and operational teams to create effective training materials, manage documentation, analyze training data, and drive continuous improvement initiatives.

Key Responsibilities

Training & Development

• Facilitate new hire orientation programs and boot camps to accelerate employee readiness and time-to-productivity.
• Develop, implement, and maintain On-the-Job Training (OJT) curricula, learning paths, assessments, certifications, and supporting resources.
• Deliver instructor-led, virtual, and hands-on training sessions for employees and stakeholders.
• Monitor trainee progress and provide coaching, mentoring, and performance feedback.
• Evaluate training effectiveness and recommend improvements based on business needs and performance metrics.

Stakeholder Management

• Partner with business leaders and operational teams to identify training needs and priorities.
• Conduct regular meetings with stakeholders to review training deployments, readiness, compliance, and performance outcomes.
• Manage training requests in accordance with established service-level agreements (SLAs).
• Communicate training initiatives, progress, and results to key stakeholders.

Documentation Management

• Analyze business requirements and develop training and operational documentation for target audiences.
• Create, update, and maintain Standard Operating Procedures (SOPs), work instructions, user guides, and other controlled documents.
• Ensure documentation adheres to company standards, templates, and style guidelines.
• Collaborate with subject matter experts to validate document accuracy and completeness.
• Manage document approval workflows, version control, change requests, and periodic document reviews.
• Develop and edit graphics, images, and visual aids to support training and documentation.

Data Analysis & Reporting

• Collect, extract, and analyze training and operational data.
• Create dashboards, charts, graphs, and reports to measure training effectiveness and organizational performance.
• Publish and maintain regular reporting schedules for business stakeholders.
• Track key performance indicators (KPIs) and identify opportunities for improvement.

Program Management

• Plan, implement, and evaluate assigned learning and development programs.
• Document business processes, standards, and best practices.
• Identify process gaps and implement corrective and preventive actions.
• Establish program metrics, targets, and measurement systems.
• Drive continuous improvement through feedback collection and process optimization.

Safety & Quality

• Comply with all workplace safety policies, procedures, and training requirements.
• Identify and report workplace hazards and safety concerns promptly.
• Promote a culture of safety, compliance, and quality.
• Follow ergonomic and safe work practices while performing assigned duties.

Qualifications

Required

• Bachelor's degree in Education, Training, Technical Communication, Business Administration, Engineering, or a related field.
• 2-5+ years of experience in technical training, learning and development, documentation, or process improvement.
• Strong presentation, facilitation, and communication skills.
• Experience developing training content, SOPs, and work instructions.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Strong analytical and problem-solving skills.

Preferred

• Experience with Learning Management Systems (LMS).
• Knowledge of instructional design methodologies.
• Experience with data visualization and reporting tools such as Power BI or Tableau.
• Technical writing or documentation management experience.
• Certification in Training, Instructional Design, Quality, or Project Management.

Key Competencies

• Training & Facilitation
• Instructional Design
• Technical Writing
• Documentation Control
• Stakeholder Management
• Data Analysis & Reporting
• Program Management
• Process Improvement
• Continuous Learning
• Problem Solving
• Communication & Collaboration
• Attention to Detail