Technical Trainer

JOB TITLE: Technical Trainer

REPORTS TO: Trials and Training manager

DEPARTMENT: Aftermarket Services

About Us:

MSI‑Defence Systems Limited is a UK defence company with a rich heritage in the design and delivery of naval weapon systems. We are trusted by our global customer-base to provide high‑integrity, mission‑critical solutions that fulfil the most challenging operational requirements. The company combines deep engineering expertise with disciplined project delivery to support complex, long‑term contracts in highly assured environments.

MSI‑Defence Systems has entered an exciting phase of sustained growth. Building on its strong foundation, the business has expanded its capabilities into land-based systems, applying the same structured engineering, manufacturing, and commercial disciplines that underpin its success. Continued investment in people, processes, and facilities enables the company to take on increasingly complex work while preserving the values that have earned customer trust.

About the Role:

As a Technical Trainer, you will play a key role in developing and delivering high-quality training programs for MSI-designed Weapon Systems and associated products. You will work closely with internal teams and customers to ensure personnel are fully equipped with the technical knowledge and practical skills required for installation, operation, and maintenance of our systems. This role involves both classroom-based and hands-on training, delivered at MSI facilities and customer sites in the UK and overseas.

Primary Responsibilities include but are not limited to:

• Designing, developing, and delivering technical training courses for Gunnery Systems, Submarine Navigation Plotting Tables, and other MSI products.
• Acting as Aftermarket services SME for all technical support queries.
• Preparing comprehensive training materials, manuals, and presentations.
• Conducting practical demonstrations and assessments to ensure competence.
• Collaborating with Project Managers and Customer Support Manager to align training with project requirements.
• Producing accurate and timely training reports and feedback documentation.
• Building and maintaining strong relationships with customers and internal stakeholders.
• Ensuring compliance with health and safety standards during all training activities.
• Supporting knowledge transfer within the organization by mentoring new trainers and sharing best practices.

Secondary Responsibilities:

• Assisting in evaluating technical performance of trainees and providing feedback to management.
• Contributing to continuous improvement of training programs based on customer and internal feedback.
• Undertake any such tasks or duties as deemed necessary by MSI-DSL.

About the Person:

Essential

Qualifications/ education requirements

• Deg/HND/HNC/ONC Electronic Engineering

Technical skills and experience

• Proven and demonstrable field service experience.
• Technical knowledge of diagnosing and repairing, digital, electronic, electromechanical, and/or electronic equipment.
• Able to read complex wiring diagrams and devise workable fault diagnosis instructions
• High level of computer literacy to include Excel, Word and PowerPoint.

Personal Attributes/Person Specification

• Polite and confident in speaking at all levels
• A positive ‘can do’ approach with an ability to build and maintain strong relationships with customers in possible extreme environmental conditions, in the UK and abroad.
• Resourceful, with the ability to work independently and be lead engineer of the team
• Flexible and can adapt quickly to changing schedules

Other

• Reside within a daily commutable distance of Norwich (NR7)
• Full Driving Licence to drive in the UK and abroad
• UK Valid passport with no travel restrictions

Desirable

• Qualifications in Weapons inspection, repair and servicing.
• Experience of compiling and delivering Training courses
• Previous customer facing Service Engineer role

Physical Demands & Work Environment:

• Work inclusively in a small close-knit team, parting knowledge and sharing information is critical to the success of a first-time diagnosis of customer equipment failures.
• When in the UK working in an open plan, well-lit, air-conditioned office

Key Working Relationships:

Internal

• Customer Support Manager
• Project Managers
• Engineering Department
• Test Department
• Commercial Department (Exports)

External

• Customer Project managers whilst on site
• Weapon Maintainers on board ships