Technical Trainer

Role: Technical Trainer

Location: Zonal office (Chennai), Training Office (Kochi)

Reporting to: Training Manager

Team name: Talent development

About the Team and the Role: The Talent development team at Ather is responsible for upskilling dealer staff and ensuring technical proficiency across the service network.

This role is for a Technical Trainer who will conduct technical training for new hires, manage refresher courses for new product launches, and support the creation of service manuals and diagnostic content.

Responsibilities

• Conduct technical new hire training, refresher sessions, and update training for dealers on new product launches.
• Maintain training spaces, vehicles, tools, and equipment to ensure an optimal learning environment.
• Support the creation of training content, including photoshoots, videos, and service manual improvisations.
• Evaluate the technical abilities of dealer staff and identify opportunities for upskilling.
• Participate in man-hour improvisation processes and develop tools to reduce service costs and time.
• Support Design for Service (DFS) activities by providing hands-on feedback on proto-parts or vehicles.
• Provide field support for complex technical issues that cannot be resolved at the dealership level.
• Drive the adoption of the Learning Management System (LMS) and provide technical support to the field team.

Experience and Qualifications

• Diploma or Engineering in a technical background.
• Minimum 1 year of experience as a technical trainer in the Automobile service industry.

Must Have Competencies

• Understanding of electrical and mechanical components and circuits with hands-on technical experience.
• Simplification of complex technical information into digestible, logical steps for varied audiences.
• Utilization of Dealer Management Systems (DMS) and Learning Management Systems (LMS).
• Execution of electronic diagnosis and troubleshooting to resolve ground-level product issues.

Good to Have Competencies

• Development of technical training content including instructional videos and service manuals.
• Implementation of man-hour improvement strategies and cost-effective service tool development.
• Facilitation of Design for Service (DFS) feedback loops between field operations and engineering.
• Coordination of large-scale training rollouts for new vehicle initiatives and updates.

Want to know more?

At Ather, we’ve built India’s first intelligent scooter, from scratch. Based on the philosophy of clean design and smart technology, we are transforming the urban commute experience. We are expanding in India, and in the coming years, we look forward to scaling up and launching more products globally. Today, our product offerings include the Ather 450X, 450S, 450 Apex, and Rizta. Beyond the product, we are also setting up an extensive charging network and re-imagining end-to-end ownership experience. To know more, check out our Careers site and our Substack.

Be You, With Us

The Ather story doesn't write itself - our people do. We believe everyone is equal, but not the same. Diversity is our strength, and building an inclusive and equitable workplace begins with acknowledging and embracing our differences. We are an equal opportunity employer, and our team reflects a wide range of identities, experiences, and perspectives - all united by a shared passion to shape the Ather journey.