Technical Trainer

Candidate must have good communication & presentation skills.

Having, good command on MS-Power Point, Slide shows , PPTs.

Delivering comprehensive training programs, Training Delivery.

Monitor and Report,on training outcomes, progress, and KPIs.

• Training Delivery & Execution
• Conduct hands-on, instructor-led, and virtual training sessions on technical troubleshooting, component diagnostics, repair techniques, and safe installation of home appliances.
• Delivering and continuous improvement of technical training programs for domestic appliances (e.g., refrigerators, washing machines, HVAC, SHA,Cooking equipment, dishwashers).
• Train staff on electrical schematics, PCB troubleshooting, sealed refrigeration systems, inverter technologies, and smart home/IoT features.
• This role equips field service technicians, call center agents and internal teams with the hands-on technical skills and product knowledge required for effective diagnostics, repair, installation, and customer support.
• Reduction of Repeat Repair calls(RR) , Repeat part Demand (RPD) ,Multiple Part Demands(MPD), NTF(No Trouble Found).
• Increase in CES ( Customer Experience Score)
• Curriculum & Content Development
• Design comprehensive technical manuals, training modules, interactive e-learning content, video tutorials, and job aids.
• Translate complex engineering specifications into easy-to-understand training materials.
• Knowledge & Skill Assessment
• Develop evaluation methods, practical tests, and certification programs to measure technical competency among service networks.
• Track and report training metrics, post-training performance, and completion rates.
• Cross-Functional Collaboration
• Work closely with Product Engineering, Quality Assurance, and Field Service teams to stay updated on product updates, engineering changes, and frequent field failures.

Required Qualifications & Skills

• Experience - 02 to 05 years of experience in field service, technical support, or technical training specifically within the consumer electronics or major home appliances industry.
• Technical Expertise: Deep knowledge of electro-mechanical systems, thermodynamics/refrigeration, hydronics, motors, control boards, and safety compliance (e.g., handling flammable refrigerants like R600a).
• Communication: Strong presentation, public speaking, and technical writing capabilities.
• Tools & Software: Proficiency with diagnostic equipment (multimeters, leak detectors, recovery pumps), LMS (Learning Management Systems), and authoring tools (Articulate, Captivate, or similar).
• Education: Associates degree, Trade Certification, or Bachelor degree in Electrical/Mechanical Engineering or a related technical field.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Life insurance
• Provident Fund

Application Question(s):

• Do you have experience in Providing Training for Home Appliances or Consumer Electronics Service Technicians
• Have you worked, in any Home Appliances or Consumer Electronics Authorised Service Centers,

Work Location: In person