Technical Training & Support Specialist (m/f/d)

Düsseldorf

YOUR RESPONSIBILITIES

We are looking for a hands-on and detail-oriented Technical Training & Support Specialist to join the EMEA Customer Service team. This role will support the development of product knowledge across the region, deliver technical training to internal and external partners, and assist repair and hotline teams with clear, structured documentation and troubleshooting support.

Key Responsibilities:

• Support the creation and maintenance of technical documentation, troubleshooting guides, and repair manuals.
• Assist in organizing and delivering technical training sessions (on-site, online, or hybrid).
• Act as a first point of contact for technical escalations from hotline, repair centers, and distributors.
• Help maintain and update the internal technical knowledge base (e.g., Salesforce Knowledge, SharePoint).
• Follow up with HQ R&D and Product teams on unresolved technical topics or failure cases.
• Assist with pre-launch preparation for new product introductions (technical readiness, training decks, translations).
• Collaborate with Spare Parts and Quality teams to identify recurring technical issues.

YOUR PROFILE

• Background in electronics, engineering, technical support, or service.
• 3+ years of experience in technical training or support roles (consumer electronics or similar preferred).
• Comfortable presenting technical content to different audiences (repair centers, hotline agents, internal teams).
• Strong writing skills for clear documentation (English required; German, French, or Mandarin is a plus).
• Basic project coordination skills and ability to handle several tasks in parallel.
• Familiarity with Salesforce, SharePoint, or other service/knowledge platforms is a plus.

WHAT WE OFFER

• The opportunity to work independently in an experienced and highly motivated team
• An exciting position in a dynamic and rapidly growing environment
• The chance to develop and implement your own ideas
• Competitive salary with attractive bonus scheme
• Subsidized gym membership or sports classes
• Employee discount on ECOVACS robots

CONTACT US

Are you as excited as we are about the future of robotic technology? Then we have to meet! Join our ride and send your complete application documents with your salary expectations and the earliest possible starting date in English via the application link

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ABOUT US

Long before the “Smart Home” concept became fashionable ECOVACS Robotics (ECOVACS) was already at the forefront of innovation in smart home robotics, exploring new ways for robots to transform homeowners’ lives. ECOVACS’ more than 25 years of work in service robotics has seen the company transformed from a visionary startup into a global corporation with a Mission of Robotics for All. Designed to change the way people live and work, ECOVACS robotics are now being used in over 145 countries and regions around the world.

Our guiding Vision - Advancing robotic technologies to serve the world, to create a holistic ecosystem between human and robotics in lifestyle and production.