Technical Training Center (Telecommunication Business)

Build Skills. Share Knowledge. Shape Technical Excellence.

At Symphony Communication Public Company Limited, we connect businesses through reliable, secure, and innovative telecommunications and digital connectivity solutions. As one of Thailand's leading telecommunications providers, we serve enterprises, carriers, cloud providers, and global partners across Thailand and the region.

We are looking for a Technical Training Center who can develop and deliver technical training programs to strengthen the knowledge and capabilities of our technical teams. This role involves working closely with experienced engineers and subject matter experts to develop training content, conduct technical workshops, and provide hands-on learning across telecommunications and network technologies.

You will have the opportunity to design and deliver technical training, share knowledge from real-world projects, and build practical learning experiences covering areas such as IP/MPLS, DWDM, SD-WAN, Metro Ethernet, Cloud Connectivity, Data Center, and Network Operations. This role is ideal for individuals who are passionate about technical knowledge sharing, developing people, and building the next generation of telecommunications professionals.

Key Responsibilities

• Develop and implement technical learning strategies aligned with business objectives and workforce capability requirements.
• Design and maintain technical competency frameworks, skill matrices, and career development pathways for technical functions.
• Conduct Training Needs Analysis (TNA) in collaboration with business leaders to identify competency gaps.
• Develop technical training roadmaps for engineers and technical professionals.
• Design, organize, and coordinate internal technical training programs.
• Manage technical onboarding programs for new engineers.
• Coordinate certification programs (Cisco, Huawei, Juniper, Fortinet, Microsoft, AWS, etc.).
• Monitor training effectiveness and continuously improve learning programs.
• Develop technical knowledge repositories, learning materials, SOPs, and technical documentation.
• Promote knowledge sharing and best practices across technical teams

Qualifications

• Bachelor's degree or higher in Telecommunications Engineering, Computer Engineering, Computer Science, Information Technology, Electrical Engineering, or related fields.
• 3–8 years of experience in Technical Training, Network Engineering, Technical Support, Learning & Development, or related roles.
• Experience in the telecommunications or ICT industry is preferred.
• Understanding of Enterprise Network, Data Center, Cloud, Cyber Security, or Managed Service environments.
• Experience coordinating technical certification programs is an advantage.
• Preferred Technical Knowledge Routing & Switching, MPLS, SD-WAN, DWDM, Data Center, Cloud Connectivity, Cyber Security
• Soft Skills Training & Facilitation, Communication & Presentation, Problem Solving
• Learning Agility, Coaching & Mentoring, Analytical Thinking

Why Join Symphony?

At Symphony, you'll have the opportunity to:

• Shape the future of technical talent by developing technical learning strategies aligned with business needs and workforce capability requirements.

• Build technical competency frameworks by developing skill matrices, career development pathways, and training roadmaps for engineers and technical professionals.

• Design impactful technical learning programs through Training Needs Analysis (TNA), technical onboarding, workshops, and structured learning programs for new and existing engineers.

• Turn technical knowledge into organizational capability by developing knowledge repositories, learning materials, SOPs, technical documentation, and maintaining a technical knowledge base.

• Create a culture of knowledge sharing and continuous development by connecting experienced technical professionals, promoting best practices, and continuously improving learning effectiveness across technical teams.

What We Offer

• Competitive salary and attractive performance-based incentives
• Annual bonus based on company and individual performance
• Comprehensive medical insurance and annual health check-up
• Professional learning and career development opportunities
• Collaborative and inclusive working environment
• Opportunities to work on regional and international business projects
• Work-life balance initiatives that support employee wellbeing

About Symphony Communication

Symphony Communication Public Company Limited is a leading provider of telecommunications and digital connectivity solutions in Thailand. We deliver reliable network infrastructure and innovative communication services that enable enterprises, carriers, and global partners to stay connected across Thailand and the region.

Driven by innovation, customer focus, and operational excellence, we continue to invest in advanced technologies and talented professionals who are passionate about shaping the future of digital connectivity.

Ready to Make an Impact?

If you're passionate about building strong customer relationships, driving business growth, and working with leading organizations across the telecommunications industry, we'd love to hear from you.