Technical Training Manager

Core Responsibilities and Ownership

1. Technical Training Strategy and Governance Own the technical training roadmap for Operations, aligned with business priorities, service expansion, competency gaps, branch performance results, quality standards and approved SOPs.

2. New Hire Technical Training Lead end-to-end technical onboarding for new branch hires, ensuring timely training completion, skills assessment, certification readiness and smooth transition from classroom or workshop training to branch application.

3. Trainer Management and Scheduling Manage trainer capacity, schedules, deployment plans, branch assignments, batch calendars, leave conflicts, training room or venue coordination and operational prioritization across multiple stores and brands.

4. Skills Certification, Re-certification and Calibration Establish and enforce certification standards, re-certification cycles, trade tests, assessment rubrics, calibration sessions, evaluator alignment, documentation protocols and pass/fail governance.

5. Training Module Design and Development Create, redesign, and maintain technical training modules from scratch, including facilitator guides, learner handouts, assessment tools, practical exercises, digital refreshers, demonstration guides, job aids and post-training monitoring tools.

6. Operations Integration Work closely with Franchise Partners, Area Supervisors, Regional Managers, Branch Supervisors, R&D, SMEs, HR, and TGD to ensure technical learning solutions directly address branch realities, manpower readiness, service productivity, customer complaints, service quality gaps and compliance concerns.

7. Trainer Leadership, Discipline and Development Coach, motivate, evaluate, discipline and develop direct reports with fairness, firmness, documentation discipline and consistency. Address performance gaps, behavioral issues, resistance, attendance concerns and delivery-quality concerns in partnership with HR when required.

8. Conflict and Change Management Manage trainer conflicts, resistance to new standards, scheduling disputes, change fatigue, adoption barriers and cross-functional friction with professionalism, clarity, empathy and accountability.

9. Technical Training Records and Reporting Ensure 100% accuracy, timeliness and audit-readiness of training records, certification files, attendance, assessment results, calibration records, mentor certification records and training dashboards.

10. Wellness and Grooming Industry Alignment Maintain a working familiarity with wellness, grooming, service execution, sanitation, customer-facing standards, treatment flow, technical service consistency and industry relevant learning needs.